Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 30 days of delivery

Ship items back to me within: 45 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Are returns allowed?

Returns are allowed within 30 days of purchase and provided carving is in new condition. However, the return shipping cost would need to be paid for by the buyer. Exchanges are not allowed.

How long until they get shipped?

If the carving is already made, then it’s 3-5 days before shipping.

If the carving is pre-ordered, then it’s 2-3 weeks to carve and ship.

Thanks!

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