The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 30 days of delivery
Ship items back to me within: 45 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Returns are allowed within 30 days of purchase and provided carving is in new condition. However, the return shipping cost would need to be paid for by the buyer. Exchanges are not allowed.
If the carving is already made, then it’s 3-5 days before shipping.
If the carving is pre-ordered, then it’s 2-3 weeks to carve and ship.